If you aren’t 100% happy with your purchase, we’ll take it back and make it right! Fast and free returns, guaranteed. Just call us at (301) 770-4514 to get your refund started!
- In store returns: Bring the product back to the store and get an immediate refund of your money or credit to a future purchase1!
- Online/remote returns: If returning a product by mail, a UPS shipping label will be emailed to you for your convenience. Packages can be dropped off at a local UPS store and a full refund will be issued immediately upon receiving product1.
Customers have 30 days upon delivery of product to request a return2. If a refund on payment is requested, the refund will be issued in the original form of payment (credit card, PayPal, etc.)3.
Goldfarb & Associates keeps a record of every transaction, so the customer must provide the following information to receive a full refund:
- Full name on the account
- Invoice/sales order/confirmation number (whatever Shopify provides)
- Email address on file (if needed)
Original shipping charges will be refunded in the event that the return is the result of an error by Goldfarb & Associates.